FAQ

Q Is international shipping from Japan available?
可以從日本寄送到國外嗎?
日本の国外へ発送は可能でしょうか?
A At our store, we use the international forwarding service "Buyee Connect." When you place an order through the "Buyee Connect" cart, the "Buyee Connect" staff will purchase the item from our store on your behalf. After shipping from our store to Buyee's facility, the item will then be forwarded internationally. • Buyee Connect: User Guide 本店採用海外轉運服務「Buyee Connect」。 透過「Buyee Connect」專用購物車下單後,「Buyee Connect」的工作人員會以顧客代理的身份在本店進行購買。 商品從本店出貨至「Buyee」的轉運據點後,將再運送到海外。 → Buyee Connect 使用者指南 当店では、海外転送サービス「Buyee Connect」を導入しています。 「Buyee Connect」の専用カートからご注文いただくと、後日、「Buyee Connect」スタッフがお客様代理として当店で購入し、 当店から「Buyee」の拠点へ出荷後に海外へ発送の流れとなります。 → Buyee Connect ユーザーガイド
Q I live outside of Japan. How can I place an order?
我住在日本以外,該如何下單?
海外在住ですが、注文するにはどうすれば良いですか?
A For customers ordering from overseas, please use the dedicated "Buyee Connect" order button displayed in the popup. *We cannot process orders placed through the regular order button (black). 從海外下單的顧客,請使用彈出窗口中顯示的「Buyee Connect」專用訂購按鈕。 *透過普通訂購按鈕(黑色)下單將無法處理。 海外からご注文の方は、ポップアップで出ている「Buyee Connect」の専用注文ボタンをお使いください。 *通常の注文ボタン(黒)からご注文頂いても対応することができません。
Q Is gift wrapping available?
贈答用,所以可以幫我包裝嗎?
贈答用なので包装をしてもらえますか?
A We will introduce the proxy agent purchasing service "BuyeeConnect" for customers living outside of Japan. As products must be inspected by an agent prior to overseas shipping, gift wrapping is not available for these orders. We apologize for the inconvenience. 本店針對海外住客推出了購買代行服務「BuyeeConnect」。 由於代行業者需要在國外出貨前對商品進行檢查,因此很抱歉,海外訂單無法提供禮品包裝服務。 当店では海外在住者向け購入代行サービス『BuyeeConnect』を導入しています。 代行業者側で国外出荷前の検品のために商品を開封する必要があることから、申し訳ございませんが、海外からの注文の場合はギフトラッピングの対応ができません。

Privacy Policy

The store(or “we”, “us”, or “our”, as the case may be) recognizes the importance of your personal information, and complies with the Act Concerning Protection of Personal Information (hereinafter referred to as “Act”) and properly treats and protects your personal information in accordance with this Privacy Policy (hereinafter referred to as “Policy”).

1. Definition of personal information
As used in this Policy, “personal information” shall mean personal information defined pursuant to Article 2.1 of the Act, meaning information pertinent to existing individual, which can personally identify a specified individual by its name, birth date, or other description contained in such information (including those which can easily collate other information to personally identify a specified individual), or those containing personal identification code.
2. Purpose of personal information
The store shall use your personal information to:
  • (1) provide our services;
  • (2) give guidance and respond to inquiries in connection with our services;
  • (3) give guidance relating to our goods and services;
  • (4) cope with a violation of our rules and regulations or the terms and conditions, or polices (hereinafter referred to as “Rules”) in connection with our services;
  • (5) notify you of any change in Rules relating to our services;
  • (6) facilitate improvement of our services and development of new services;
  • (7) generate data processed for statistical purposes and made anonymous, which cannot be personally identifiable in connection with our services; and
  • (8) accomplish purposes incidental to purposes as set forth above.
3. Change of purposes of use of personal information
The store reserves the right to change the purposes of use of personal information for as long as it will continue to remain relevant, and notify you of, or make it public such change.
4. Restriction on use of personal information
Unless otherwise permitted by the Act and other relevant applicable laws and regulations, we shall not use your personal information except as required to accomplish the purposes of use without your consent, unless:
  • (1) required by the applicable laws and regulations;
  • (2) it is necessary to protect a person’s life, body, or property, and it is difficult to obtain your consent;
  • (3) it is particularly necessary to improve public health and facilitate sound education for children, and it is difficult to obtain your consent; or
  • (4) it is necessary for us to cooperate with state or local government or its agency in carrying out their statutory duties and functions, and it is detrimental to carry out of them if your consent needs to be obtained.
5. Proper collection of personal information
We shall collect personal information, and shall not collect personal information by false or otherwise illicit means.
6. Security of personal information
The store shall carry out necessary and proper supervision over its employees, in order to secure your personal information against risk of loss, destruction, alteration, and leaking of your personal information. If we subcontract, wholly or partially, treatment of your personal information, we shall carry out necessary and proper supervision over a subcontractor.
7. Provision to third parties
Unless otherwise permitted by the Act and other relevant applicable laws and regulations, we shall not provide to third parties your personal information without your prior consent, except for cases where:
  • (1) we provide personal information as a result of subcontracting, wholly or partially, treatment of your personal information to the extent necessary to accomplish the purposes of use of personal information;
  • (2) your personal information is provided by way of merger or amalgamation, or other events of business transfer; and
  • (3) your personal information is shared with third parties in accordance with the Act.
8. Disclosure of personal information
If we are required by you to disclose your personal information pursuant to the Act, we shall promptly disclose it to you, after identifying that such request has been submitted by you (if such information does not exist, we shall notify to that effect.), unless otherwise we are not obligated to do so under the Act or other relevant laws and regulations.
9. Correction of personal information
If we are required by you to make a correction, addition, or deletion (hereinafter referred to as “Correction”) of your personal information by reason that such information is untrue, we shall promptly carry out investigations to the extent necessary to accomplish the purposes of use thereof after identifying that such request has been submitted by you, and make a Correction based on the results thereof, and you shall be notified thereof (or we shall notify you if we shall not make any Correction), unless otherwise we are not obligated to do so under the Act or other relevant laws and regulations.
10. Suspension of use of your personal information
If we are required by to you to suspend use of or delete (hereinafter referred to as “Suspend”) your personal information by reason that such information is treated for any purpose other than those which are made public, or is obtained or collected by false or otherwise illicit means, and we found that such request is reasonably acceptable, we shall promptly Suspend use of your personal information after identifying that such request has been submitted by you, you shall be notified thereof, unless otherwise we are not obligated to do so under the Act or other relevant laws and regulations.
11. Use of Cookie or other technologies
  • (1) Cookie or other similar technologies may be used for our services. These technologies shall be useful to grasp the status of how our services are used to make them better. If you do not want the benefits of Cookies, you may be able to opt-out by changing the configuration of your web browser, in which case you may not be able to use any part of our services.
  • (2) We use in our services Google Analytics provided by Google LLC, to investigate and analyze the information including customers’ usage of our services. For information on the mechanism of data collection and processing under Google Analytics and for other detailed information, please visit the sites provided by Google LLC.
    Google Analytics Terms of Service
    https://marketingplatform.google.com/about/analytics/terms/us/
    How Google uses information when customers use Google partners’ sites or apps the Service
    https://policies.google.com/technologies/ads?hl=en-US
    Google Privacy Policy
    https://policies.google.com/privacy?hl=en-US

    If you do not want your data to be used by Google Analytics, please use Google Analytics opt-out add-on provided by Google LLC.

    Google Analytics opt-out add-on
    https://tools.google.com/dlpage/gaoptout?hl=en
  • (3) Our services enable "Google Analytics’ Function for Advertising" and use the following features and use third-party cookies such as the DoubleClick cookie for advertisement and site improvement.

    ・Google Analytics Remarketing
    ・Google Analytics User Attribution Reports and Interest Reports

    This allows our services to use Google Analytics cookies for the analysis of approximate understanding of your age, gender, browsing history, and trends in interest in our services.

    If you do not want "Google Analytics’ Function for Advertising" to be used, you can disable its tracking function by your settings. You can disable it by installing the "Google Analytics opt-out add-on" in your browser.
12. Inquiries
If you have request for disclosure, opinion, question, complaint, or other inquiries about treatment of your personal information, please inform us at our Information Desk as specified in “Notation Based on the Specified Commercial Transaction Act” herein or make an inquiry by filling up an Inquiry Form contained in our store page.
13. Continuous efforts
We shall review the status of operation how your personal information is being treated on a regular basis, and use our best efforts to make them better, and modify this Privacy Policy from time to time.